Yes, but
hurry! We can only make changes or cancel your order if it has not shipped.
please contact our customer service at 1-888-37KOGMO (888-375-6466) or email us at
kogmo.com@gmail.com.
If your
order has already shipped, simply return or exchange it.
We’re sorry
to hear that you've received an incorrect or faulty item. Please send us a
message with your order ID, the name/product code of the item you were supposed
to receive and further details of the problem within 30 days of receiving your
order.
Due to an
unforeseen event, the item you ordered suddenly became out of stock and is no
longer available. We promise these cases are rare. However, if an item in your
order does become unavailable, you will be contacted within 24 to 48 hours
about the cancellation. If your order contains additional items, these items
will still be shipped to you and the unavailable item will be removed from your
order.
Most orders
ship within 1 business days of purchase. Shipping times may vary due to
availability of merchandise. Orders are not shipped on the weekends or
holidays.
Refund process would take approximately 3-5 business days upon receiving of your returned package, Original shipping and handling charges are non-refundable.
